Our Privacy Policy
Last Updated: 30 June 2025
Brainiacs Group Company Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our real estate services in accordance with Thailand's Personal Data Protection Act (PDPA).
Contact Information
Address: 1104/2 Phatthanakan Road, Suan Luang, Bangkok 10250, Thailand
Phone: 065-162-9494
Email: [email protected]
Legal Basis and Purpose for Data Processing
We collect and process your personal data based on the following legal grounds:
Performance of Contract
To provide real estate services and fulfill our obligations to you:
- Assessing your property requirements to provide relevant recommendations
- Facilitating communication between you and property owners
- Processing rental/purchase documentation and transactions
- Verifying identity for security and transaction purposes
Legitimate Interest
For our legitimate business interests that do not override your privacy rights:
- Improving our services and website functionality
- Sending future property recommendations that match your criteria
- Maintaining business records and client relationships
- Preventing fraud and ensuring security
Consent
When you explicitly agree to:
- Receive marketing communications and property updates
- Allow us to share your information with property owners and agents
- Process additional personal information for enhanced service matching
Legal Compliance
To comply with applicable laws, regulations, and legal obligations as required by Thai authorities.
Information We Collect
Personal Data
From Website Forms:
- Contact information: Name, phone number, WhatsApp, Line ID
- Property requirements: Location, budget, preferences
During Our Service Process:
- Additional personal and financial details for service matching
- Nationality information and timeline requirements
- Identity documents (ID/passport) during documentation process
- Financial and transaction information (bank details, transaction history, proof of payment)
- Marital status when required for rental/purchase processes
- Chat histories and communication records across various platforms
Website Data:
- IP address and browsing behavior for website improvement
Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Improve website functionality and user experience
- Provide personalized content and recommendations
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.
Data from Third Parties
We may receive your information from:
- Other real estate agents and business partners
- Property owners and developers
- Government databases when legally required
Sensitive Personal Data
We collect sensitive personal data (such as marital status) only when necessary for our services and with appropriate legal basis or your explicit consent.
How We Use Your Information
- Understand your property requirements and provide real estate services
- Contact you regarding suitable properties and services
- Process rental/purchase documentation and transactions
- Send future property recommendations that match your criteria
- Improve our website and services
- Comply with legal and regulatory requirements
Information Sharing
We may share your information with:
- Our internal team in Thailand including real estate agents, back office, marketing, product, and related teams
- Third-party service providers for website hosting, analytics, and communication tools
- Property owners and related parties as necessary for rental/purchase transactions
- Other real estate agents and business partners when beneficial for your service
- Authorities when required by law
We do not transfer your data outside of Thailand.
Data Security & Storage
We implement appropriate technical and organizational security measures including access controls, secure data transmission, and staff training. Your data is stored across different secure systems as needed for our services.
Data Retention
We keep your information as long as necessary for business purposes or until you request deletion, allowing us to provide ongoing property recommendations and maintain business records as required by law.
Your Rights Under Thai PDPA
You have the right to:
- Access: Request information about how we process your data and obtain copies
- Rectification: Correct inaccurate or incomplete personal data
- Erasure: Request deletion of your personal data (subject to legal requirements)
- Restriction: Limit how we process your data in certain circumstances
- Objection: Object to processing based on legitimate interests or for marketing
- Data Portability: Receive your data in a portable format
- Withdrawal of Consent: Withdraw consent at any time where processing is based on consent
To exercise these rights, contact us using the information above. We will respond within 30 days as required by law.
Third-Party Data Disclosure
If you provide personal data of third parties (family members, references), you confirm that you have informed them about this Privacy Policy and obtained necessary consent or have another legal basis for sharing their information.
Updates
We may update this Privacy Policy occasionally. Changes will be posted on this page with a new "Last Updated" date. Your continued use of our services constitutes acceptance of any updates.
By using our services or submitting information through our website, you agree to this Privacy Policy.